Information
Guarantee & Refunds
A clear summary of the seller's 60-day money-back guarantee.
The guarantee below is offered by the seller of ColestZen, not by this website. This is our plain-English summary of the seller's published refund policy; the seller's own terms always apply.
The guarantee
Every ColestZen order is covered by a 60-day, 100% money-back guarantee. If you're not satisfied for any reason, you can request a refund within 60 days.
Key conditions
- Your refund request must come no later than 60 days after your order was shipped. The date is on your package and in your confirmation email.
- Return the bottles by mail. The seller's FAQ says bottles can be returned even if they're empty.
- Return shipping costs are not covered by the seller.
- Refunds are processed within 3–5 business days after the seller receives your return.
How to request a refund
- Fill in the Return and Refund Form included with your order.
- Mail the product to the return address the seller provides: JetPack, 285 Northeast Ave, Tallmadge, OH 44278.
- Wait for the seller's confirmation email once the refund is issued.
Digital bonuses
For digital products (such as the bonus e-books), the seller's policy says you can request a refund by email within 60 days and keep the product.
Contact the seller
Seller support: support@trycolestzen.com. The seller states it replies within 24 hours.
Tip: check the seller's current terms on its order page before buying, and keep your order confirmation email.